The Emergency Rental Assistance Program assists households behind on their rent that have experienced financial hardship due to COVID-19 and are at risk of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.


Eligible residents must meet the following criteria:

• Household gross income at or below 80 percent of area median income, which varies by county and household size.
• A member of the household received unemployment benefits or experienced a reduction in income, incurred significant costs or experienced financial hardship, directly or indirectly, due to the COVID-19 pandemic.
• The applicant owes past due rent at their current residence.


This assistance can pay up to 12 months of past due rent and for some households, pay up to 3 months for future rent. The program can also pay for up to 12 months of overdue electric or gas bills. Please note, payments will always be issued directly to the landlord or utility provider.


Applications can be submitted online.

Local Community Organization Information:

For help applying in Genesee or Orleans County call (585) 815-8501 extension 424

For more information visit

Landlord Terms & Conditions:

The ERAP payment must satisfy the tenant’s full rental obligations for the time period covered by the payment.

• Waive any late fees due on any rental arrears covered by the ERAP payment.

• Agree to not increase the monthly rental amount above the monthly amount due at the time of application for ERAP assistance for months for which rental assistance is received and for one year from receipt of the ERAP payment.

• Not evict the household on behalf of whom the ERAP payment is made for reason of expired lease or holdover tenancy for one year from receipt of the ERAP payment.

An exception to this requirement shall be made if the dwelling unit contains four or fewer units and the property owner or owner’s immediate family members intend to immediately occupy the unit for use as a primary residence.